Member Service Advisor - Part-time

Spero Financial•Columbia, SC

About The Position

The Member Service Advisor (MSA) contributes to the financial success of Spero Financial by assisting members with financial needs, including basic account transactions, inquiries, and education about lending and deposit opportunities. The MSA serves as a member’s initial point of contact, engages and re-engages members to build loyalty and advisory relationships, analyzes member needs, and recommends appropriate solutions. The role includes educating members with basic financial planning tools, identifying needs and creating business opportunities through referrals and cross-selling Spero products and services, including self-service options. The MSA onboards members from account opening throughout their lifecycle and makes outbound calls to educate and onboard members who do not frequently visit the branch, as well as to promote marketing campaigns. The position works with support departments and other member-serving channels, including TellerLink, to provide a frictionless member experience. The role requires interpersonal and communication skills, attention to detail, adaptability, and professionalism in support of Spero Financial’s mission, vision, and values.

Requirements

Six months to one year or more of similar or related experience, including experience in similar or preparatory positions.
High school degree or GED required.
Strong interpersonal and communication skills, keen attention to detail, adaptability, and professionalism.
A significant level of trust, credibility, and diplomacy; ability to handle sensitive or highly confidential conversations and explanations.
Ability to motivate, influence, educate, or advise others on matters of significance.
Maintain comprehensive knowledge of Bank Secrecy Act, Customer Identification Program, USA Patriot Act, and Office of Foreign Assets Control requirements.
Complete required BSA, CIP, OFAC, and AML-related courses at least annually and comply with applicable policies and procedures.

Responsibilities

Assist members with financial needs, including basic account transactions, inquiries, and education about lending and deposit opportunities.
Engage members as their initial point of contact and re-engage them over time to build loyalty and advisory relationships.
Analyze member needs and recommend solutions.
Educate members using basic financial planning tools and identify opportunities for referrals and cross-selling Spero products and services, including self-service channel options.
Onboard members from account opening throughout their membership lifecycle to help meet future needs.
Make outbound calls to onboard and educate members who may not frequently visit the branch and to promote current marketing campaigns.
Work proactively with support departments and other member-serving channels, such as TellerLink, to provide a frictionless member experience.
Perform teller transactions and cash/check balancing.
Handle online member requests, including replies to online banking messages and webmail.
Process wires and account maintenance.
Manage the lobby and schedule member appointments.
Add shares or joint members to existing memberships.
Process IRA deposits and withdrawals and provide notary services.
Perform vault duties and cash management.
Complete limited travel to other branch locations and participate in community involvement, credit union events, and other service-related functions as needed.
Perform other job-related duties as assigned.
Complete required BSA, CIP, OFAC, and AML training and reporting; remain alert to relevant unusual or suspicious activity and report it.
Maintain knowledge of and comply with applicable BSA, CIP, USA Patriot Act, OFAC, and Spero policies and procedures.