Service Advisor: Express - Austin INFINITI

CONTINENTAL AUTO GROUP•Austin, TX

3d•Onsite

About The Position

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their INFINITI vehicles and the dealership.

Requirements

Basic product knowledge
Customer relations skills (especially dealing with upset or angry customers)
Service sales skills
Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)
Basic business math skills
Must have held a valid driver's license for at least 1 year.
Clean driving record.

Nice To Haves

Dealership Service experience preferred but not required.

Responsibilities

Greeting customers promptly
Obtaining customer and vehicle information
Reviewing vehicle repair histories in dealership files and verifying any needs for recalls through SERVICE-COMM
Clearly reporting all vehicle symptoms as described by the customer, using specific descriptions and using Customer Diagnostic Worksheet as required
Determining needed maintenance
Promoting the sales of labor, parts, and accessories
Preparing a complete and accurate estimate of cost for labor and parts
Assuring that special orders parts are correct for repairs to vehicle
Establishing a method of payment
Establishing an accurate promise time
Obtaining the customers signature on the R.O. and providing a copy to customer
Monitoring the progress of each vehicle throughout the day, and updating customers as needed
Handling customer inquiries
Verifying that the final invoice reconciles with the work performed on the R.O.
Notifying all customers by telephone for upsells and (soon as vehicle repair is completed) with total charges
Explaining all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment
Overseeing delivery of vehicles to the customer after their visit from the cashier
Following up with customers regarding needed
Participating in Infiniti sponsored training and programs such as Infiniti University online Service Advisor courses
Performing other duties as assigned by the Service Director

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval