Automotive Express Service Advisor

Hillside Honda•New York, NY

6d•Onsite

About The Position

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for service advisors to join our growing service department. If you have prior experience working in a fast-paced environment and are passionate about delivering an excellent customer experience, we want to talk to you! At Hillside Honda, you can expect to work on a team of dedicated employees. Our team works with a collaborative approach and encourages success amongst each of our members.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
Team player
Outgoing personality
Above average energy level
Personal and professional integrity

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers