Automotive Express Service Advisor

Hillside HondaNew York, NY
Onsite

About The Position

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for service advisors to join our growing service department. If you have prior experience working in a fast-paced environment and are passionate about delivering an excellent customer experience, we want to talk to you! At Hillside Honda, you can expect to work on a team of dedicated employees. Our team works with a collaborative approach and encourages success amongst each of our members.

Requirements

  • Proven record of achieving exceptional Customer Satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
  • Team player
  • Outgoing personality
  • Above average energy level
  • Personal and professional integrity

Responsibilities

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Benefits

  • Union benefits
  • Health & Dental
  • 401K
  • Paid Vacation
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