Express Service Advisor
About The Position
Express Service Advisor - North Park Subaru at Dominion We need a Express Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us. About Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.
Requirements
- Expert in the art and science of customer service
- Able to greet guests
- Able to schedule appointments
- Able to act as a liaison between customers and service techs
- Able to make customers feel welcome and confident that their needs are being met
- People skills
Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services by presenting electronic maintenance menus using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended service contracts
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Hourly pay plus bonuses
- 5-day workweek
- Paid training
- Medical
- Dental
- Life and disability
- 401(k)
- Paid vacation
- Sick
- Holiday
- Wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
