Service Advisor - Toyota Boston

Asbury Automotive Group • Boston, MA

3d • Onsite

About The Position

Toyota of Medford is seeking an exceptional Service Advisor to join their rapidly growing team. This role is crucial in connecting guests with the service department, ensuring a positive ownership experience. The Service Advisor acts as a trusted advisor, communicator, and problem-solver, aiming to build trust, loyalty, and lifelong customer relationships. The dealership emphasizes a state-of-the-art facility, a fast-paced environment, and a commitment to guest service and operational excellence.

Requirements

• Previous Service Advisor experience preferred, but not required
• Strong customer service and communication skills
• Organized, detail-oriented, and dependable
• Comfortable working in a fast-paced environment
• Strong computer proficiency
• Valid driver's license required
• Ability to pass a pre-employment background check and drug screen
• Candidates with experience in hospitality, luxury retail, banking, customer success, or consultative sales are also encouraged to apply if they have a passion for delivering world-class service.

Nice To Haves

• Service Writer Experience Preferred

Responsibilities

• Welcome every guest with professionalism, warmth, and urgency
• Listen carefully to customer concerns and understand their needs
• Perform vehicle walk-arounds and accurately document service requests
• Recommend maintenance and repair services with honesty and transparency
• Schedule maintenance, repairs, and recall appointments
• Communicate clearly with technicians to ensure accurate diagnosis and timely repairs
• Keep guests informed throughout the repair process with proactive updates
• Review completed repairs to ensure every concern has been addressed
• Deliver vehicles with confidence while explaining completed work and future maintenance recommendations
• Build long-term relationships that create loyal guests and lifelong advocates

Benefits

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Performance-based earning potential
• Stock awards for eligible front-line and management team members
• Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short- and long-term disability
• Life insurance options
• 401(k) with company match
• Up to 12 weeks paid pregnancy leave
• Paid parental leave
• Continuous paid training
• Digital career path planning
• Internal Learning Management System
• Professional development opportunities
• Clear pathways for advancement within one of the nation's leading automotive organizations
• Student loan relief resources
• Employee Assistance Program
• Employee discounts on vehicles, parts, and service
• Scholarship opportunities
• Paid volunteer hours
• Aggressive employee referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed