Service Advisor - Mazda

Castle of Chicagoland • Downers Grove, IL

4d • $61,000 - $100,000

About The Position

Great Service Advisors don't just write RO's -- they cultivate and nurture customer relationships. We are building something special at Castle Mazda of Downers Grove , and want you to be a part of it. - Competitive compensation - Opportunity for Growth - Robust benefits package - Paid Time Off Are you driven? Ready to grow as an Advisor? The opportunity is here. As a Service Advisor at Castle Mazda, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions anout vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

Requirements

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Nice To Haves

• Mazda experience is preferred

Responsibilities

• Manage the flow of the service drive
• Ensure every customer receives prompt, professional, and friendly service
• Own the customer experience from check-in to delivery
• Answer questions anout vehicle concerns, warranties, and repairs
• Help ensure technician time is used efficiently
• Work closely with the shop
• Maintain strong customer satisfaction scores

Benefits

• 401(K) with company match
• Major medical (50% employee paid premium)
• Dental
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed