Service Advisor - Holman Lincoln Mt. Laurel
About The Position
Holman Lincoln Mt Laurel has an outstanding opportunity for a Service Advisor to join their team and the Holman family! Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction. This role involves greeting customers, determining the course of action for service needs, obtaining customer authorization, writing up service needs, and providing accurate estimates for cost and completion time. The Service Advisor must communicate effectively with customers regarding repairs and necessary maintenance, possess knowledge of warranty and service/insurance policies, and keep customers informed of their vehicle's prognosis. Additionally, responsibilities include calling customers to set appointments and answering telephones in a timely manner, as well as attending required training and department meetings.
Requirements
- High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
- Current valid driver’s license.
- Good reading, writing and math skills.
- Excellent interpersonal skills.
- Provide outstanding customer service.
- Ability to work retail hours.
- Computer proficient.
Responsibilities
- Serve as a liaison between the Service Department technicians and the parts department.
- Maintain customer satisfaction.
- Meet & greet customers with courtesy and efficiency.
- Provide an outstanding guest experience.
- Determine the course of action for service needs and obtain customer authorization.
- Write up service needs and give customers accurate estimates for dollar amount and completion time of work.
- Communicate effectively with customers to achieve satisfactory repairs and the sale of necessary repair or maintenance.
- Demonstrate knowledge of warranty and service/insurance policies.
- Keep customers informed and advise them of their vehicle's prognosis.
- Call customers to set appointments.
- Answer telephones in a timely manner.
- Attend and complete required training and department meetings.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave (for temporary or part-time employees in areas with statutory paid sick leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
