Service Advisor - Nalley Hyundai

Asbury Automotive Group • Stonecrest, GA

1d

About The Position

The Service Advisor is the face of the dealership for service customers. The role presents and sells needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport to promote customer satisfaction and retention, advises customers on vehicle care, and supports accurate repair estimates and timely completion of service work. The position also handles service calls and appointments, customer follow-up, warranty procedures, and compliance with applicable laws and company policies.

Requirements

• Great customer service, phone, and computer skills.
• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must pass pre-employment screening, including a background check and drug test.
• Must be able to manage in a fast-paced work environment with limited supervision.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and obtain pertinent vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
• Generate and provide complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction scores.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain customer satisfaction scores at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policies concerning the safeguarding of customer, company, and manufacturer information and customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool for career development
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives, including paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed