Service Advisor - Potamkin Hyundai
About The Position
As the largest Hyundai dealer in America, we opened our newest store in Atlanta in February 2020. Business is exploding and we are expanding our shop to handle the increase in work. We are in need of a Service Advisor who understands the importance of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career opportunity. Put your people skills to work for us and find out more now.
Requirements
- Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs.
- Ability to make customers feel welcome and confident that their needs are being met.
- Utilize Tablet and software.
- High integrity.
- Provide accurate repair/maintenance estimates.
- Adhere to policies on vehicle care and operation.
- Follow up on each repair and keep customers informed of progress.
- Inspect repair quality and ensure all work is complete.
- Notify customers when vehicles are ready for pick up.
- Review and explain repairs and associated costs with customers.
- Maintain Extremely high Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Utilizing Tablet and software ….advise customers of additional services , utilizing current technology with high integrity
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Maintain Extremely high Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Paid Vacation
- Healthcare benefits for our employees
- Vision & Dental Insurance
- 401k retirement plan
- Employee discounts for vehicle purchases and repairs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
