Service Advisor-Volkswagen of Fort Myers

Sonic Automotive•Fort Myers, FL

13h

About The Position

Volkswagen of Fort Myers, a Sonic Automotive family dealership, is hiring a Service Advisor. The role involves coordinating service appointments and communicating with customers throughout the repair process. The advisor prepares written estimates, establishes promised completion times, monitors repair progress, and obtains customer authorization before additional repairs are performed. The advisor also advises customers on vehicle care and manufacturer-recommended maintenance, while following applicable regulations and dealership safety procedures. Compensation is commission-based, with an OTE of $79,000–$110,000 per year.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the USA.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report; valid driver's license.

Nice To Haves

ASE certification preferred.
Sales experience preferred.

Responsibilities

Schedule service appointments.
Obtain customer and vehicle data before arrival when possible.
Greet customers in a timely and friendly manner.
Provide complete and accurate written cost estimates for labor and parts.
Establish a promised time for service completion.
Check repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain proper authorization before performing additional repairs.
Test-drive vehicles or refer them to the test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of manufacturer-recommended maintenance, using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow federal, state, and local regulations, including rules for hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.