Automotive Service Advisor

Ken Garff Automotive Group•South Jordan, UT

10d•Onsite

About The Position

Ken Garff Volkswagen Southtowne, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. The company is looking for someone with a friendly and cooperative demeanor; quick to connect and build relationships with others. The ideal candidate is unselfish and approachable with a preference for exciting, fast-paced work. They should be motivated, patient, conscientious, relaxed and cooperative team worker, as well as accommodating and analytical, while producing highly precise and accurate work. Ken Garff Automotive Group is described as a company that is out to do things differently and wants to consistently change, grow, and progress, leading to employees being proud of where they work. The company emphasizes listening and valuing its people.

Requirements

Friendly and cooperative demeanor
Quick to connect and build relationships with others
Unselfish and approachable
Preference for exciting, fast-paced work
Motivated, patient, conscientious, relaxed and cooperative team worker
Accommodating and analytical
Producing highly precise and accurate work
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information

Responsibilities

Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer