Service Advisor
Lithia & Driveway•Dallas, TX
•Onsite
About The Position
Dealership: L0451 Southwest Kia Southwest Kia Dallas Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Requirements
- Basic mechanical understanding of an automobile
- Acceptable driving record and a valid driver's license in your state of residence
Nice To Haves
- Previous Service Advisor experience, preferred
- Prior experience as an automotive technician a plus
- A team player who is focused on providing exemplary customer service
Responsibilities
- Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
- Verifying warranty and service contract coverage
- Developing estimates
- Writing repair orders
- Maintaining customer records
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
- Communicate additional repair and service needs to the customer based on vehicle inspection
- Administer the manufacturer warranty for qualifying vehicle repairs
- Keeping customer informed of service specials, completion times and service expenses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
