Service Advisor - Orlando

Richemont•Orlando, FL

2d•Onsite

About The Position

As an Ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience.

Requirements

2 to 5 years of previous experience in luxury retail, service or hospitality environment.
General knowledge of timepiece movements and Jewellery preferred.
Must be available to work retail hours including weekends.
Ability to work in a fast-paced retail store environment.
Computer and internet Savvy.
MS Office experience required, SAP knowledge preferred.
Additional language skills (Mandarin, Portuguese, Russian) are a plus.
Excellent interpersonal and communication skills are required.
Strong understanding of Customer Service needs and Customer (internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

Nice To Haves

College degree preferred.
General knowledge of timepiece movements and Jewellery preferred.
SAP knowledge preferred.
Additional language skills (Mandarin, Portuguese, Russian) are a plus.

Responsibilities

Delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations.
Meeting and/or exceeding service timeframes and client expectations for Maison appropriate follow-up to service.
Understanding the client’s needs and identifying and discussing appropriate solutions.
Communicating and responding to clients inquiry based on strong knowledge of technical explanations of service.
Possessing a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience.
Performing basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
Upholding the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
Applying client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links).
Partnering with Boutique colleagues on sales (accessories, watches and jewelry).
Understanding and complying with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
Partnering and assisting with Boutique daily set up and break down for opening/closing.
Assisting with Boutique projects as needed (inventory, organization, restocking of supplies).
Assisting in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization).