Service Advisor: Main Line - North Austin Nissan

CONTINENTAL AUTO GROUP•Austin, TX

108d•$90,000 - $150,000•Onsite

About The Position

North Austin Nissan is seeking a Service Advisor to be the primary liaison between the Service Department and its customers. This role involves assisting customers with their service and maintenance needs, ensuring their continued satisfaction with their Nissan vehicles and the dealership. The ideal candidate is passionate about customer service, enjoys interacting with people, and thrives in a fast-paced, customer-centric environment. This position will initially involve training at First Texas Honda before transitioning to the new North Austin Nissan location upon its opening on July 1st. We are looking for high-performing individuals to join our service department.

Requirements

Minimum 1 year of Main Line Advisor experience
Professional appearance and demeanor at all times
Punctuality in reporting to work
Basic product knowledge
Comfortable being on your feet all day
Comfortable being on your feet all day indoor/outdoor
Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
Must be able to work in a team setting
Display a positive attitude
Adaptive to change
Driven in sales AND customer satisfaction
Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)
Must have held a valid driver's license for at least 1 year with a clean driving record.
Must be at least 18 years of age to be considered.

Responsibilities

Greeting customers promptly on the service drive and in the lobby
Obtaining accurate customer and vehicle information
Reviewing vehicle repair history
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance
Preparing a complete and accurate estimate of cost for labor and parts
Establishing a method of payment
Explaining all completed work and charges to customers
Monitoring the progress of each vehicle throughout the day and updating customers regularly
Answering customer's phone calls and emails with the highest level of response and attention

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays (hourly employees)
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
$200 Donation to Charity of Your Choice with Approval