Service Advisor - Nissan
About The Position
Modern Nissan of Concord is looking for an experienced and motivated Service Advisor to join our growing service team. This is a great opportunity for a customer-focused professional who enjoys working in a fast-paced environment, building relationships with customers, and helping drive a successful service department. Our Service Advisors play a key role in the customer experience by communicating repair needs, recommending maintenance and services, and working closely with technicians to ensure vehicles are serviced properly and efficiently. With a $50 daily base salary plus commission, successful Service Advisors have the opportunity to earn $60,000–$120,000 annually based on performance.
Requirements
- Previous automotive service advisor experience preferred
- Automotive dealership experience is a plus
- Strong customer service and communication skills
- Ability to explain automotive repairs and maintenance in an easy-to-understand manner
- Strong organizational and time-management skills
- Ability to work effectively in a fast-paced, high-volume environment
- Professional appearance and positive attitude
- Strong work ethic and desire to succeed
- Ability to build trust and long-term relationships with customers
- Valid driver's license with a clean driving record
Nice To Haves
- Nissan experience is a plus, but not required
Responsibilities
- Greet customers and provide a professional, welcoming service experience
- Consult with customers regarding vehicle maintenance and repair needs
- Write accurate repair orders based on customer concerns and technician recommendations
- Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
- Communicate repair estimates, timelines, and recommendations clearly to customers
- Maintain consistent communication with customers throughout the repair process
- Work closely with technicians and service management to ensure repairs are completed accurately and efficiently
- Monitor repair progress and keep customers informed of any changes
- Review completed repairs with customers and explain work performed
- Maintain strong customer relationships and encourage repeat business
- Follow up with customers regarding recommended services and future maintenance
- Maintain accurate documentation and follow dealership processes and procedures
- Work toward individual and department sales and customer satisfaction goals
Benefits
- $50 daily base salary plus commission
- Uncapped earning potential based on performance
- Busy, high-volume service department with consistent customer traffic
- FREE employee health insurance
- Dental, vision, life, and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Paid manufacturer training and certification assistance
- Career advancement opportunities within the Modern Automotive Network
- State-of-the-art service facility and equipment
- High parts fill rate with a strong parts team
- Employee discounts on vehicles, parts, and service
- Clean, professional, and team-oriented work environment
- Stable, family-owned company with over 90 years of success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
