Service Advisor - Nissan
About The Position
Modern Nissan of Concord is looking for an experienced and motivated Service Advisor to join their growing service team. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, enjoys building customer relationships, and contributes to a successful service department. Service Advisors are crucial to the customer experience, responsible for communicating vehicle repair needs, recommending services, and collaborating with technicians to ensure efficient and proper vehicle servicing. With a compensation structure of a $50 daily base salary plus commission, successful Service Advisors have the potential to earn between $60,000 and $120,000 annually, based on performance.
Requirements
- Previous automotive service advisor experience preferred
- Automotive dealership experience is a plus
- Strong customer service and communication skills
- Ability to explain automotive repairs and maintenance in an easy-to-understand manner
- Strong organizational and time-management skills
- Ability to work effectively in a fast-paced, high-volume environment
- Professional appearance and positive attitude
- Strong work ethic and desire to succeed
- Ability to build trust and long-term relationships with customers
- Valid driver's license with a clean driving record
Nice To Haves
- Nissan experience is a plus, but not required
Responsibilities
- Greet customers and provide a professional, welcoming service experience
- Consult with customers regarding vehicle maintenance and repair needs
- Write accurate repair orders based on customer concerns and technician recommendations
- Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
- Communicate repair estimates, timelines, and recommendations clearly to customers
- Maintain consistent communication with customers throughout the repair process
- Work closely with technicians and service management to ensure repairs are completed accurately and efficiently
- Monitor repair progress and keep customers informed of any changes
- Review completed repairs with customers and explain work performed
- Maintain strong customer relationships and encourage repeat business
- Follow up with customers regarding recommended services and future maintenance
- Maintain accurate documentation and follow dealership processes and procedures
- Work toward individual and department sales and customer satisfaction goals
Benefits
- FREE employee health insurance
- Dental, vision, life, and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Paid manufacturer training and certification assistance
- Career advancement opportunities within the Modern Automotive Network
- Employee discounts on vehicles, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
