Hendrick Auto - Service Advisor/Writer

Hendrick • Bradenton, FL

5d • Onsite

About The Position

Service Advisors are trained to help customers find the BEST solutions to their vehicle service needs. Day to day includes managing appointments, greeting customers, thoroughly inspecting vehicles, diagnosing problems, providing repair estimates, and delivering EXCEPTIONAL customer service! This is a full-time position with business hours from 7:30 am to 7:00 pm, and the service department is closed on Sundays. The pay range is $45,000 - $100,000 per year, based on job performance. The role is located at Hendrick Honda in Bradenton, FL.

Requirements

• Valid Driver's License.
• High School Diploma or equivalent.
• Experience in automotive service.
• Commitment to providing exceptional customer service.
• Knowledge of automotive systems, parts, service, and repair.
• Flexibility to work rotating shifts, weekends, and holidays as needed.
• Ability to explain technical issues and parts in layman's terms.
• Excellent communication, problem-solving, and organizational skills.
• Ability to upsell services and products.
• Ability to work in a fast-paced environment.
• Ability to use dealership software programs for scheduling and billing.
• Ability to establish and maintain positive customer relationships.
• Ability to use a computer and other office equipment.
• Ability to work in a safe and professional manner.

Responsibilities

• Greet customers in the service department and obtain customer and vehicle information.
• Accurately document customer's vehicle information and concerns.
• Explain services, repairs, and maintenance to customers in terms they can understand.
• Compute cost of replacement parts and labor to restore vehicle condition specified by customer.
• Provide accurate estimates on service and repair costs and turnaround times.
• Manage and schedule service appointments for customers.
• Ensure customer vehicles are serviced and repaired in a timely fashion.
• Follow up with customers on the status of their vehicle.
• Keep accurate records of vehicles serviced.
• Assist with loading and unloading of customer vehicles.
• Recommend products and services to customers.
• Resolve customer concerns in a professional and timely manner.
• Offer additional services and repairs to customers.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Record all hours worked accurately in company timekeeping system.
• Follow Safeguards rules and regulations.
• Demonstrate the Company's Core Values.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Benefits

• 100% PAID HEALTHCARE PREMIUM
• NO COST Employer Healthcare & Prescription Coverage
• Paid Company and Manufacturer Training
• 401(k) Retirement Plan with Company Match
• Dental, Vision, Life Insurance
• Internal Career Paths & Growth Opportunities
• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
• Paid Time-Off up to 3-weeks
• Paid Vacation
• Holiday and Sick Pay
• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)
• Employee Discounts
• College Scholarship Program
• Promote From Within Culture
• Clean state of the art facilities
• Top Notch Climate-Controlled Shops & Equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED