Service Advisor/Service Writer

Midas • Michigan City, IN

22h • Onsite

About The Position

We are looking for a Service Advisor who can help drive sales, deliver an exceptional customer experience, and support operations across multiple locations when needed. This is more than a typical service writer position. We're looking for someone who wants to grow, lead, and eventually have the opportunity to run a store. As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

Requirements

• Automotive service writing experience preferred
• Strong sales and customer service skills
• Ability to communicate confidently with customers
• Organized, detail-oriented, and process-driven
• Leadership mindset with a desire to grow
• Flexible and willing to support multiple locations

Nice To Haves

• Automotive knowledge and repair experience a plus

Responsibilities

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Bi-weekly pay
• 5-day work week
• Paid holidays
• Paid training and professional development
• Clear growth path into store leadership
• Hourly pay plus performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed