Service Advisor - Marine
About The Position
Fox Motors has a Service Advisor opening in Mecosta, MI at Fox Powersports Lakeside Marine. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships. The Service Advisor is a trusted automotive expert that plays an active role in the service lane. As a Service Advisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Powersports is looking for a Service Advisor that has Marine knowledge, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now!
Requirements
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Experience and desire to work with technology to drive an exceptional customer experience.
- Excellent communication, organization, and follow-up skills.
- Ability to multi-task, prioritize, and manage time effective.
- Valid driver's license.
- Marine knowledge
- Strong written and verbal communication skills
- Team focused
Responsibilities
- Schedules service appointments.
- Greets customers in a timely, friendly manner and obtains boat information.
- Obtains customer and boat data prior to arrival when possible.
- Writes up customer's boat problems accurately and clearly on repair order.
- Refers to service history, inspects boat, and recommends additional needed service.
- Provides a complete and accurate written cost estimate for labor and parts.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Explains completed work and all charges to customers.
Benefits
- Paid Vacation, PTO, and Holidays
- Medical, Dental and Vision
- 401(k) with Employer Match
- Flex Spending
- Group Life Insurance (Company Paid)
- Short-Term and Long-Term Disability
- Supplemental Life Insurance
- Accident Insurance
- Employee Assistance Programs
- Employee Discounts
- Wellbeing Program
- Growth and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
