Marine Service Advisor

Compass Maritime Group

1d•$65,000•Onsite

About The Position

The Service Advisor serves as the first line of contact and the communication link between customers and the dealership during the service process. He/she performs write-up of repair orders and ensures timely and accurate completion of repairs, maintains a close working relationship with Technicians, Sales Consultants and Parts personnel, and strives to maximize department sales of service and parts.

Requirements

Previous service writing experience
Ability to achieve set monthly, quarterly and yearly sales goals
Working knowledge of boats, parts and components
Ability to manage workflow in a fast-paced environment
Strong communication and problem-solving skills
Steady, and pleasant temperament with strong customer service skills
Experience with CRM or service management systems

Nice To Haves

Dealership or marina experience
Experience with warranty and manufacturer processes
Experience with Lightspeed

Responsibilities

Maintain the dealership's standard for high customer satisfaction
Oversee scheduling, workflow, and repair order quality
Ensure clear communication with customers throughout the service process
Handle escalated customer concerns and ensure resolution
Monitor service department performance (productivity, turnaround time, revenue)
Maintain interdepartmental relationships by coordinating with parts and sales departments to support operations
Maintain organization, safety, and overall shop efficiency