Service Advisor- Internal Vehicle Coordinator

Berlin City Auto Group • Williston, VT

9h • $50,000 - $60,000 • Onsite

About The Position

Berlin City Kia is hiring an Internal Service Advisor to join their growing team in Burlington, Vermont. This role supports the reconditioning and service process by coordinating communication between the service department, used vehicle operations, technicians, and parts department. The position is responsible for writing repair orders, monitoring repair progress, helping ensure timely vehicle completion, and supporting internal and after-sales service needs. The ideal candidate is organized, detail-oriented, customer-focused, and able to effectively manage multiple priorities in a fast-paced dealership environment.

Requirements

• Prior automotive industry experience preferred but not required
• Minimum of 2 years of customer service experience
• Must be at least 18 years of age
• Valid driver’s license with an acceptable driving record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Nice To Haves

• Automotive service or dealership experience is preferred, but we are willing to train the right candidate with strong customer service experience

Responsibilities

• Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs
• Write and manage internal repair orders accurately and efficiently
• Coordinate with technicians and the parts department to help ensure the timely completion of repairs
• Communicate repair timelines, estimates, and status updates to management
• Monitor work in progress and follow up on delayed or additional repair needs
• Handle customer and manager inquiries regarding after-sales repair work and appointments
• Maintain strong communication and follow-up throughout the repair process
• Support department organization, workflow efficiency, and overall service operations
• Follow all company policies, procedures, and safety standards

Benefits

• Flexible schedule with paid time off that accrues from day one of employment
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement up to $75 per month
• Tuition reimbursement toward automotive education and career development
• Recognition programs and performance-based awards
• Uniforms provided
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed