Internal Service Advisor

Audi - Tom Wood Audi of Indianapolis, Indy•Indianapolis, IN

7d•Onsite

About The Position

Tom Wood Audi of Indianapolis is seeking a high-performing Internal Service Advisor to support daily service operations and keep our shop running efficiently. This role is critical to maintaining consistent service flow and ensuring seamless coordination between departments. The Internal Service Advisor will leverage strong technical knowledge, communication skills, and organizational abilities to manage internal repair orders, coordinate reconditioning processes, and support service operations. Success in this role requires attention to detail, a proactive mindset, and a commitment to operational excellence that aligns with our company values.

Requirements

Previous experience as an Automotive Service Advisor required
Strong understanding of automotive systems, maintenance, and repair processes
Exceptional communication and interpersonal skills
Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
Ability to multitask in a fast-paced environment while maintaining accuracy
Professional demeanor consistent with a luxury brand
Valid driver’s license with a clean driving record
All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening.

Responsibilities

Utilize Rapid Recon to facilitate the inspection and reconditioning process for vehicles that are requested by the used car department. Write Repair Orders for used car department requests for Inspection (CPO, Value, As-Is), facilitate process of inspection and coordinate with used car manager to determine any additional work that will be needed.
Check for recalls on non-Audi pre-owned vehicles, coordinate with appropriate manufacturers to have recalls completed.
Coordinate with sublet vendors as needed: interior trim repair, light body work, etc.
Write Repair orders for vehicles that have been processed through the detail department
Manage loaner car fleet: add new loaners, retire loaner as directed, coordinate with Title Department to ensure loaners have assigned plates, manage insurance updates to ensure all vehicles have updated insurance cards, manage registration updates, manage maintenance of vehicles in loaner fleet
Support service porter as needed: assist in parking vehicles, washing cars, dropping off vehicles to other dealers or vendors, test-driving client vehicles, shuttling clients, etc.
Support service advisors as needed: answer service phone calls and text messages, schedule appointments, call extended warranty companies, etc.
Other duties may be assigned by service manager or service director