Internal Advisor

HSC Holdings Inc•Toronto, ON

2d•Onsite

About The Position

Due to continued growth, Honda Downtown is looking for an Internal Advisor to join their amazing team. This role involves various administrative tasks, writing work orders for new/pre-owned inventory, and arranging sublets for vehicles.

Requirements

High school diploma or equivalent
Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
Excellent communication skills and customer service, including written and verbal skills to communicate with all Service Consultants and Management
Previous experience in a customer service role
Ability to maintain filing systems and database
Professional appearance & friendly disposition
Ability to work efficiently in a high-pressure environment

Nice To Haves

Experience using dealership related software is preferred
Passion, motivation, focus and leadership skills
Results focused approach
Team player
Strong communication skills both written and verbal
Ability to influence, negotiate and mediate effectively
Strong attention to detail
Ability to maintain confidentiality and professionalism
Excellent interpersonal and team building skills
Strong time management and organizational skills
Honest, courteous and able to demonstrate strong work ethics
Driven and ability to work with minimum supervision

Responsibilities

Create work orders for preparation of New/Pre-Owned inventory for sale
Advise Sales Management of additional work required and associated cost
Arrange and invoice sublet repairs for above vehicles
Process invoices for above vehicles
Process and complete appropriate checklists and warranty registration for above vehicles
Ensure timely completion of all work requests so that vehicle can be delivered as scheduled
Answer all incoming phone calls within three rings
Answer any inquiries possible and acquire assistance if necessary
Perform service department administrative tasks as directed by management
Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers