Service Advisor I - BMW Motorcycles of Chula Vista

Sunroad Auto•Chula Vista, CA

21d

About The Position

Service Advisor I is the primary liaison between the service department and customers. The role assesses customer needs, schedules service appointments, and manages the service process to support customer satisfaction and efficient service department operations. The advisor communicates service information, coordinates with technicians and the parts department, and maintains accurate service and customer records. The position is based in a typical dealership or repair shop environment, which may involve noise, dust, varying temperatures, and odors. The advisor may occasionally visit service bays or workshops to discuss vehicle issues with technicians. The role has no supervisory responsibilities. An employment offer is conditional on successful completion of a pre-employment drug screen and background check. Sunroad states that it is an equal opportunity employer and will consider reasonable accommodations for qualified individuals with disabilities.

Requirements

1–2 years of previous experience in customer service, retail, or an automotive environment.
Valid driver’s license and safe driving record; a California driver’s license is required within 30 days following the date of hire.
At least one year of verifiable driving experience.
Ability to lift up to 15 pounds.
Willingness to participate in ongoing training and professional development.
Ability to perform all essential functions of the job.
Prolonged standing, frequent movement around the service area, extended periods sitting at a desk or workstation, repeated keyboard and mouse use, and frequent lifting and carrying of items weighing up to 15 pounds.

Nice To Haves

Training in automotive technology.
Strong communication and interpersonal skills, including the ability to build and maintain customer relationships.
Basic understanding of automotive repair and maintenance procedures.
Proficiency in office software and service management systems.
Strong organizational skills and ability to multitask and manage time effectively.
Ability to work in a fast-paced environment and handle customer inquiries and concerns professionally.

Responsibilities

Greet customers professionally and courteously, listen to their vehicle concerns and service needs, and address questions, concerns, and complaints.
Explain services, repairs, and maintenance clearly and accurately.
Create and manage service orders, documenting customer complaints, service needs, and vehicle information.
Maintain accurate service history, customer information, and vehicle records.
Collaborate and communicate with technicians to support accurate diagnosis and completion of service work.
Contribute to a positive team environment through effective communication and collaboration.
Provide customers with estimates and service progress updates, including delays and additional recommendations.
Prepare and process service invoices accurately, including related documentation.
Ensure service work meets company quality and customer satisfaction standards.
Conduct follow-up calls or surveys to assess satisfaction and address post-service issues.
Drive and inspect customer vehicles to identify and recommend potentially beneficial services or repairs based on vehicle condition and manufacturer recommendations, including applicable service packages and promotions.
Monitor service parts and supplies inventory, coordinate with the parts department, and ensure parts are ordered and available for scheduled services.
Follow company policies, procedures, and industry regulations.
Maintain a clean and organized workspace.
Maintain satisfactory attendance.
Perform other related duties as assigned.