Service Advisor Fleet Maintenance

Ryder Supply Chain Solutions • Memphis, TN

5d • $24 - $25 • Onsite

About The Position

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. If you're motivated, coachable, and looking for a fast-paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! Experience with automotive or heavy-duty truck parts is a plus!

Requirements

• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.
• Detail oriented with excellent follow-up practices, Required.
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Ability to work independently and as a member of a team, Required

Nice To Haves

• Experience with automotive or heavy-duty truck parts is a plus!

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
• Improve the quality and consistency of customer communications and ensure customer's expectations are met
• Drive improvement of Customer Satisfaction (CSI) scores.
• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations.
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room.
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians.
• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Performs other duties as assigned.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• 401k employer match
• PTO
• Discount on shares

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED