Service Advisor Customer Support Representative

Clarke Power Services Inc • Huber Heights, OH

4h

About The Position

Clarke Power Services is seeking a customer-focused Service Advisor Customer Support Representative to support its commitment to customer service. The role is suited to a knowledgeable, organized professional with strong technical and computer skills who can work effectively in a fast-paced environment and contribute to a positive team culture. The representative communicates with customers in person, over the phone, and through computer systems; provides updates on repairs; processes service invoices and warranty claims; and helps resolve service-related concerns. The position is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m.

Requirements

• At least 2 years of experience in the diesel, automotive, or parts field.
• High school diploma or GED.
• Valid driver’s license.
• Strong customer service skills and ability to build customer relationships.
• Ability to multitask and prioritize work effectively in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office, service management software, and data entry.
• Strong organization, attention to detail, and follow-through.
• Ability to work collaboratively with customers, technicians, parts personnel, and management.
• Knowledge of diesel engines, truck maintenance, and repair processes.
• Ability to read and write.
• Ability to move frequently and stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; regularly lift or move up to 50 pounds; and occasionally lift or move up to 100 pounds with assistance.

Nice To Haves

• Previous experience as a Service Advisor, Service Writer, or in a customer-facing role in the diesel, truck, automotive, fleet, or heavy equipment industries.
• Experience assisting with leadership responsibilities, team development, or operational support.
• Demonstrated interest in continuous improvement and achieving performance goals.
• Experience with estimating, scheduling, warranty administration, and repair order management.
• Diesel technician background strongly encouraged.
• ASE certifications strongly encouraged.
• CDL is a plus.

Responsibilities

• Provide exceptional customer service and build and maintain strong customer relationships.
• Prioritize and manage multiple tasks in a fast-paced environment.
• Communicate effectively with customers, technicians, parts personnel, and management.
• Solicit sales of new or additional services.
• Use computer systems to update customers on repairs in the shop or field.
• Process service invoices, including warranty claims.
• Communicate with customers in person, by phone, and using a computer.
• Handle and resolve service-related concerns.
• Support a positive, team-oriented workplace and contribute to operational support and team development.
• Implement and enforce health and safety rules, regulations, policies, procedures, and prescribed instructions.

Benefits

• Weekly pay.
• Medical, dental, and vision insurance starting the first day of the month after starting.
• Healthcare savings account option with annual company contribution.
• 401(k) savings plan with company contribution every paycheck.
• Paid holidays and vacation.
• Life and disability insurance.
• Free access to discounts on dining, travel, retail, and other services.
• Training and career growth opportunities.
• Hiring bonus.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED