Customer Service Support Representative Onsite

Labcorp•Birmingham, AL

1d•Onsite

About The Position

Labcorp is seeking an on-site Customer Service Support Representative in Birmingham, Alabama. The representative serves as a liaison between Labcorp, its customers, and patients, responding to customer requests and helping ensure accurate, timely communication and service. The role involves inbound and outbound calls and internet-based support, research across multiple databases, test-result notifications, and administrative work related to medical records and customer data. The position is scheduled Tuesday through Saturday from 1:00 a.m. to 9:30 a.m.

Requirements

High school diploma or GED.
At least 3 months of customer service experience.
High level of professionalism and a strong customer-service orientation.
Ability to work independently and within a team environment.
Strong attention to detail and ability to prioritize and multitask.
Ability to work in a fast-paced production environment and meet established turnaround times.
Strong written and verbal communication skills.
Ability to handle the physical requirements of the position.
Flexibility to work overtime or other shifts depending on business needs.

Nice To Haves

Associate's degree.
At least 3 months of contact center or call center experience.
At least 3 months of healthcare industry experience, such as in a physician's office or hospital.
Bilingual in Spanish.
Proficiency with Microsoft Office programs.
Experience with Salesforce.com and/or Laboratory Information Systems.

Responsibilities

Act as a liaison between Labcorp, its customer base, and patients.
Resolve routine customer requests about products or services through inbound or outbound calls or the Internet.
Communicate with customers courteously, professionally, and in accordance with protocol procedures.
Inquire about, clarify, and confirm customer requirements and understanding of proposed solutions.
Provide additional customer education and information as needed.
Qualify and establish inbound new customers requesting Labcorp products and services.
Research complex issues and questions across multiple databases.
Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report discrepancies.
Participate in activities designed to improve customer satisfaction and business performance.
Provide administrative support for medical record management, CRM data maintenance, and internal records to help assure HIPAA compliance.