Customer Service Representative | Fraud Support

Charter Communications • Overland Park, KS

1d

About The Position

Spectrum is hiring a Customer Service Fraud Representative to handle functions associated with fraud and abuse. The role involves answering calls from customers and non-customers, including manual review calls, while working collaboratively with colleagues to support customers and one another. The team focuses on customer needs, clear communication, real-time problem-solving, integrity, teamwork, long-term career growth, and work-life balance.

Requirements

• At least 1 year of fraud or customer service experience.
• At least 1 year of experience resolving difficult customer issues.
• High school diploma or GED.
• Knowledge of cable or telecom operations, detection and analysis, and laws and regulations related to fraud and risk management.
• Excellent written and verbal communication skills.
• Some travel is required.

Nice To Haves

• General knowledge of fraud operations, policies, and procedures.
• Ability to work independently while supporting a team environment.
• Effective organization and time management when multitasking.

Responsibilities

• Investigate and resolve customer issues.
• Use tools that detect and disrupt fraud schemes.
• Evaluate and process identity theft and customer validation claims.
• Conduct a wide variety of investigations.
• Answer calls from customers and non-customers, including manual review calls.
• Collaborate with colleagues to support customers and the team.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED