Service Advisor - Automotive

Crown Subaru•Chattanooga, TN

7d•$60,000 - $100,000

About The Position

Crown Subaru is actively seeking experienced Service Advisors to join our dynamic team in Chattanooga, TN. This role involves daily interaction with a diverse group of individuals including customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers. Success in this position requires a minimum of ONE YEAR of experience as an automotive service advisor PLUS a friendly and outgoing personality paired with exceptional customer service skills. If you are passionate about providing outstanding support and fostering positive relationships, this opportunity is ideal for you. Range: $60,000 to $100,000 per year commensurate with experience, qualifications. We encourage candidates with one to three years of experience in a Service Advisor role to apply and become part of our growing team. Subaru's Love Promise is what makes Subaru More Than A Car Company and Crown Subaru More Than a Car Dealer. It sets a standard that we are committed to living every day. Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida, with additional locations in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We pride ourselves on consistently delivering exceptional value and customer service, and we are searching for outstanding individuals eager to contribute to our continued success. APPLY TODAY to Join Our Team! Here's some of what we offer: Medical, dental and vision insurance Paid Time Off (PTO) Short- and long-term disability coverage Life insurance Flexible spending accounts 401K w/ company match The stability of an established company Opportunity for growth and advancement Opportunities to serve your community A safe and environmentally conscious work environment Responsibilities: Meet predetermined service sales objectives Meet predetermined customer satisfaction score objectives (CSI) Schedule service appointments - obtain customer and vehicle data prior to arrival Greet customers in a timely, friendly manner and obtain vehicle information Write up / Enter vehicle problems accurately and clearly on repair order (written/computer) May test drive vehicles Recommend additional necessary service Provide complete and accurate written cost estimate for labor/parts Maximize product knowledge Explain completed work to customer Implement and maintain quality control process Other duties as part of description and as per company/department needs Qualifications: MINIMUM One Year of Experience as an automotive service advisor Basic knowledge of automotive repairs Proficient on the computer Operate both standard and automatic vehicles Provide non-technical explanation of technical repairs to customers Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time Friendly and outgoing manner Demonstrated customer service skills Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs May regularly involve weekend days. Strong attention to detail Successful applicants must: Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing. Hold a current, valid driver license and have a clean driving record Be able to verify their eligibility to work in the USA Build a rewarding new career with Crown Automotive Group! Apply now! Thank you for your interest in working at Crown! EOE/DFWP At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive. Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless. We are an Equal Opportunity Employer and a Drug Free Workplace

Requirements

MINIMUM One Year of Experience as an automotive service advisor
Basic knowledge of automotive repairs
Proficient on the computer
Operate both standard and automatic vehicles
Provide non-technical explanation of technical repairs to customers
Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
Friendly and outgoing manner
Demonstrated customer service skills
Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs May regularly involve weekend days.
Strong attention to detail
Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
Hold a current, valid driver license and have a clean driving record
Be able to verify their eligibility to work in the USA

Responsibilities

Meet predetermined service sales objectives
Meet predetermined customer satisfaction score objectives (CSI)
Schedule service appointments - obtain customer and vehicle data prior to arrival
Greet customers in a timely, friendly manner and obtain vehicle information
Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
May test drive vehicles
Recommend additional necessary service
Provide complete and accurate written cost estimate for labor/parts
Maximize product knowledge
Explain completed work to customer
Implement and maintain quality control process
Other duties as part of description and as per company/department needs