Service Adviser

Al's Certified Auto Repair • Augusta, ME

8d

About The Position

Al's Certified Auto Repair is seeking a motivated, customer-focused Automotive Service Advisor to serve as the face of the company. The advisor greets customers, listens to their concerns, explains repair and maintenance recommendations from certified technicians, and helps customers make informed decisions about vehicle care. The role emphasizes building trust, clear communication, and an outstanding customer experience. The company aims to help customers understand what their vehicles need and why, rather than recommending unnecessary services.

The position is suited to someone who enjoys helping people, building relationships, and working as part of a team. Automotive experience is preferred but not required; the company is willing to train the right candidate. The business describes itself as locally owned and values honesty, integrity, and teamwork.

Requirements

• Strong communication and customer relationship-building skills.
• Honesty, professionalism, and a customer-focused approach.
• Organization, attention to detail, and dependability.
• Ability to thrive in a fast-paced environment while keeping customers informed.
• Goal-oriented attitude and ability to contribute to a team.
• Customer service, retail, hospitality, and sales experience.
• Automotive experience is preferred but not required; training is available for the right candidate.

Nice To Haves

• Automotive experience.

Responsibilities

• Welcome every customer professionally and with a positive attitude.
• Listen carefully to customer concerns and ask relevant questions.
• Present technician recommendations clearly, honestly, and in an easy-to-understand manner.
• Prepare accurate estimates and discuss repair options.
• Help customers prioritize repairs according to safety, reliability, and budget.
• Keep customers informed throughout the repair process.
• Work closely with technicians to deliver exceptional service.
• Build lasting customer relationships that encourage repeat business and referrals.
• Ask for customers’ business after explaining the value of the services.

Benefits

• Competitive pay.
• Medical insurance.
• Matching IRA retirement plan.
• Paid vacation.
• Six paid holidays.
• Employee discounts.
• Ongoing paid training and professional development.
• Clean, professional, team-oriented work environment.
• Opportunities for advancement and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed