Service Administrator

CoolSys • Catonsville, MD

8h • Onsite

About The Position

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. Newsweek named CoolSys one of America’s Greatest Workplaces!

Requirements

• Bachelor’s degree in related field highly preferred.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Thorough understanding of materials and supplies used in the company.
• Proficient with Microsoft Office Suite or related software and inventory software.

Responsibilities

• Work directly with the Service Sales staff to implement new contracts once sold.
• Manage and submit project and commission reports monthly for all Service Sales team members.
• Read all service reports and bill completed work as soon as possible.
• Ensure all billing to our clients is correct: Crosscheck hours on service reports, ensure all open purchase orders are received and accounted for, and ensure rates match agreed upon rates at the time of contract implementation.
• Create, manage, and maintain proper rate sheets for each client in MEC2’s operating system, Sage.
• Field incoming customer calls as needed.
• Create and provide purchase orders for technicians and sales staff.
• Coordinate training logistics for technicians as requested by the Service Field Technical Advisor.
• Maintain report of training costs.
• Maintain meticulous files and keep all customer information up to date in MEC2’s operating system.
• Provide backup for Service Coordinator and Service Procurement Agent.

Benefits

• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees