Service Administrator

RDO Equipment Co. • Irving, TX

1d • Onsite

About The Position

At RDO Equipment Co., we’re looking for a Service Administrator who enjoys keeping things organized, accurate, and running smoothly behind the scenes. In this role, you’ll support the service department by managing key processes that help our technicians, managers, and customers succeed. If you’re detail-oriented, customer-focused, and thrive in a fast-paced environment, this could be a great fit for you. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Irving, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.

Requirements

• Strong organization: Ability to manage details, documentation, and multiple priorities in a fast-paced environment.
• Customer service mindset: A focus on supporting others and delivering a positive experience for internal and external customers.
• Clear communication: Ability to communicate clearly and professionally, both in writing and conversation.
• Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

• Service process knowledge: Familiarity with service workflows, procedures, and terminology is preferred.

Responsibilities

• Ensure service work orders are accurate, properly charged, and closed in a timely manner.
• Process warranty and product improvement claims, including submission, follow-up, and related documentation.
• Keep service files, reports, customer profiles, and equipment records organized and up to date.
• Communicate professionally with customers and internal teams to support a smooth service operation.

Benefits

• Competitive wages and profit sharing program to match your skills and experience.
• A comprehensive benefits package that supports your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed