Service Administrator

Papé Group • Ellensburg, WA

9d • $20 - $28 • Onsite

About The Position

Pape' Machinery, a premier capital equipment dealer in the West, is seeking a detail-oriented and people-friendly Service Administrator to join their energetic, fast-paced team. This dynamic, multi-faceted role is crucial for ensuring customers have a positive experience with equipment repair and service. The company emphasizes investment in employee growth through robust training and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

Requirements

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn internal computer systems.
• Excellent communication and customer relations skills.
• Excellent attention to detail, accuracy, and organizational skills.
• Ability to thrive in a team environment.

Nice To Haves

• Experience working directly with customers.
• Knowledge of equipment.

Responsibilities

• Managing incoming and outgoing service department work.
• Preparing repair estimates.
• Providing excellent customer service in person and over the phone.
• Assisting with dispatching technicians.

Benefits

• Competitive pay based on skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays (7 per year)
• Advancement opportunities (promoting from within)
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed