Service Administrator

JF Group • San Antonio, TX

1d • Onsite

About The Position

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The role of the Service Administrator is to support the Regional Service Director and Service Manager Staff with day-to-day administrative duties such as data analytics, software reporting, time card reporting / attendance and customer interfacing communication platforms.

Requirements

• HS Diploma or GED required
• 3+ years of Administrative experience required
• Intermediate to Advanced experience Microsoft Excel, Word, and PowerPoint required
• 3+ years of data entry experience in multiple software systems
• Strong written and verbal communication skills (grammar, punctuation, business etiquette)
• Able to work independently along with team oriented/collaborative environments is essential.
• Must be able to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to adjustments and alterations promptly and efficiently.
• Must be eligible to work in the United States
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company

Nice To Haves

• Project Management experience, desired

Responsibilities

• Scheduling of vac truck and ensuring proper paperwork has been filled out and filed to meet local regulations.
• Scheduling of calibration truck and ensuring proper paperwork has been filled out and filed with the local W&M authority.
• Work with our current (4) DSS (Decision Support System) as the one point of contact.
• Can create SPO where needed for DSS that we request run service calls for us.
• Handle any warranty parts for the DSS.
• Will approve all DSS work order prior to invoicing.
• Effectively communicate all updates to Service Managers and Field Service Technicians.
• Assist with dispatching roles.
• Assist with scheduling of technician certifications and re-certifications.
• Keep track of HM teams DOT and BUSTR requirements.
• Monitor the daily parts request that affect our first time fix metrics.
• Make suggestions to Service Managers on min/max levels.

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED