Service Administrator
The Blue Collar Recruiter•Somers Point, NJ
•Onsite
About The Position
The Service Administrator provides customer service and administrative support to the Service Department, including backup support for dispatch and scheduling. This role coordinates customer communication, service appointments, documentation, billing, maintenance scheduling, and follow-up.
Requirements
- High school diploma or GED.
- 2–5 years of customer service, scheduling, dispatch, administrative, or related experience.
- Strong communication, organization, multitasking, and attention-to-detail skills.
- Professional phone etiquette and ability to work in a fast-paced environment.
- Basic computer skills and ability to learn scheduling/dispatch software.
Nice To Haves
- Experience with HVAC, plumbing, home services, or ServiceTitan is preferred.
Responsibilities
- Answer calls, assist customers, schedule appointments, and create service tickets.
- Make outbound calls to schedule and confirm appointments and follow up with customers.
- Provide backup support for service dispatching and technician scheduling.
- Assist with dispatching, routing, schedule changes, and parts ordering.
- Coordinate communication between customers, technicians, dispatch, and management.
- Contact maintenance customers regarding scheduling, reminders, and renewals.
- Process service invoices, technician timecards, warranty parts, and related documentation.
- Maintain accurate customer records and service documentation.
- Assist the Service Manager with additional administrative duties as needed.
Benefits
- Health insurance
- Paid time off
- Dental insurance
- Vision
- 401(k)
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
