Service Administrator

Cummins•Manassas, VA

2d•Onsite

About The Position

The Service Administrator supports the Distribution business in Manassas, Virginia, serving as the first point of contact for customers and promoting quality customer service while helping grow business at the branch. The role gathers customer and repair information, provides quotes, develops claims, prepares repair plans, and communicates repair status. It also reviews and creates work orders to support accurate invoicing and warranty processing, along with other administrative tasks as needed. The position is onsite Monday through Friday and includes an on-call rotation. A high school diploma or equivalent is required. Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience are also required. The position may require licensing related to export controls or sanctions compliance.

Requirements

Excellent customer service skills and the ability to communicate effectively in a positive and professional manner.
Excellent computer skills, including use of multiple software platforms.
Ability to thrive in a fast-paced environment with multiple priorities.
High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
May require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Prior experience in a service and repair or warranty-related field.
Experience building estimates and communicating the value of add-on services.

Responsibilities

Serve as the first point of contact for customers, promote quality customer service, and help increase business within the branch.
Identify customer needs and gather pertinent information.
Provide quotes and develop claims.
Prepare repair plans and provide customers with status updates on repair work.
Review and create work orders to ensure accuracy for invoicing and warranty.
Perform other administrative tasks as needed.
Escalate technical issues, obtain product technical issue information, and use available resources.