Service Administrator

WORLDWIDE POWER PRODUCTS•Houston, TX

just now•Onsite

About The Position

The Service Administrator supports the Service Department by holding responsibility for various administrative tasks associated with customer intake and follow-up, collections efforts, and inbound calls, Salesforce data, and internal follow-up. This role helps ensure service requests, PM-related administration, and customer information are accurately entered, routed, tracked, and completed. The Service Administrator will work closely with the Service Manager, Service Coordinator, Account Managers, Estimator, technicians, and accounting team to keep service work moving efficiently. This position includes some direct customer-facing interaction, primarily inbound calls and status updates.

Requirements

High school diploma or GED required.
1–3 years of administrative, customer service, service coordination, or sales support experience preferred.
Experience with Salesforce preferred.
Strong organization and time management skills.
Clear written and verbal communication.
Strong customer service orientation.
Ability to manage multiple priorities and follow up consistently.
Attention to detail and accurate data entry.
Ability to work across departments and support multiple stakeholders.
Proficiency with Microsoft Office applications.
Ability to learn and use Salesforce, QuickBooks, and other business systems.
Practical problem-solving skills.
Team-oriented approach with a high level of accountability.

Nice To Haves

College coursework or equivalent administrative experience preferred.
Experience with QuickBooks or similar is helpful.
Power generation, equipment service, or industrial service experience is a plus.

Responsibilities

Answer inbound calls and route requests from existing customers to the appropriate team member.
Qualify potential new customer opportunities by inquiring about needs and relevant customer and company information.
Communicate with customers providing status updates and basic service coordination.
Support Account Managers with administrative follow-up: maintain open quote logs, update PM quote data in Salesforce, and organize service documentation.
Renewal process of existing PMs.
Service estimate (ASR) follow-up and close out.
Maintain accurate Salesforce account, contact, asset, and work order records.
Update customer, account, and asset information into Salesforce as needed.
Get tasks into salesforce queue to be assigned out to sales team.
Support customer invoicing and coordinate with accounting on Service-related accounts receivable follow-up as needed.
Participate in weekly Department collections meeting.
Confirm customer received invoice.
Collections outreach – 15 days, 30 days overdue.
Support the Service leadership with administrative tasks, including expense reports, invoice coding, reporting, and documentation.
Digital marketing poc for Department.
Attend required training sessions and safety meetings.
Perform other related duties as assigned.
Attend industry events as requested.