Service Administrator

MCT Holdings•Jurupa Valley, CA

11d•Onsite

About The Position

The Service Administrator serves as the primary liaison between prospective and existing customers and the service department, delivering exceptional customer service throughout the service process. This role is responsible for initiating service requests by identifying equipment performance issues, assessing customer needs, verifying warranty and service contract coverage, preparing estimates, and creating, managing, and closing repair orders. The Service Administrator also addresses customer inquiries and resolves concerns promptly to ensure a positive customer experience and overall satisfaction.

Requirements

Excellent customer service
Strong accounting background
Positive and professional demeanor
Strong attendance and punctuality are mandatory requirements and essential functions of this position. Employees must consistently report to work as scheduled, arrive on time, and understand company scheduling practices to effectively manage time and meet all work schedule expectations.
Ability to break down complicated industry topics into understandable advice meant for customer understanding.
Intermediate computer and data-entry skills; Windows based programs, Karmak Fusion a plus
Organizational and record-keeping skills
Have a teamwork mindset in the workplace and accept feedback on your work.
Ability to multitask, work in high-stress settings and offer flexible hours on your schedule.
Self-motivated and can work independently.
Excellent written and verbal communication skills
Ability to build rapport with clients.
Utilizes critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, accurate, and productive manner.
Open to future opportunities.

Nice To Haves

Previous dealership experience is highly desired.

Responsibilities

Handle customer inquiries and complaints over phone and in-person.
Provide information about the products and services.
Document and update company and customer records based on interactions.
Develop and maintain a knowledge base of the evolving products and services.
Coordinate customer repairs and installations.
Provide updates to customers as their work is completed.
Provide excellent customer service from intake to release of vehicle, and perform any additional follow-up.
Advise the customer on the repairs that you recommend and offer a pricing quote.
Communicate with parts sellers and technicians to make sure everything needed is on hand.
Answer detailed questions about services performed and price information.
Open, prepare, and close out service repair orders.
Obtain required purchase order (PO) numbers from customers and follows up for any missing information.
Performs other duties as requested, directed, or assigned by management.