Service Administrator

Sandvik•Elko, NV

10d•Hybrid

About The Position

Sandvik Mining is looking for a Service Administrator in Elko, NV. This professional would have experience working in an industrial setting with a background in inventory or office administration. As Service Administrator, you will set up jobs for the Field Service Team and enter, track, and expedite all Field Service Work in Progress (WIP) orders. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The Service Administrator will be a hybrid role requiring at least 3 days in office in Elko, NV.

Requirements

3-5 years of experience in service administration or inventory management
Demonstrated aptitude for learning new data input systems
Intermediate to advanced level in Microsoft Office, specifically Word and Excel
Demonstrated experience with manipulating worksheets, nesting formulas, mathematical and logical functions, and querying data from external sources within Excel
Openness to evolving systems and workplace structure
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Nice To Haves

Experience and understanding of accounting related activities
Highly organized workstyle
Independently motivated, proactive approach to work
High level of professionalism
High level of commitment to maintaining high standards and continuous improvement

Responsibilities

Open field service jobs for billable work, warranty work, and other areas of Parts & Services (P&S)
Open work orders for new units; PDI (pre-delivery inspection), warranty, other work to be performed on new units
Maintain/track open field service jobs
Order parts and/or outside services
Coordinate with vendors for orders
Process all system and hard copy documentation for all WIP orders
Open Logistics Process Support (LPS) tickets for expediting, pricing, etc.
Prepare quotes and invoices and/or close field service and WIP jobs
Follow up with Sandvik internally as required to satisfy the requirements of WIP
Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
Look up parts, pricing and availability to provide quotes to customers for service work and audits
Open/assist jobs with parts needed from stock equipment
Provide monthly reports for team and customers
Enter warranty claims and close jobs upon acceptance or rejection of claims
Open/maintain branches in system
Maintain/create technicians in system
Maintain labor cost and sell rate in system
Maintain user parameters, team authorizations and user/branch authorities
Train/Assist coworkers regarding systems when issues arise, and when they need assistance
Assist co-workers with getting access to system as necessary
Order vehicle safety equipment for fleet
Order uniforms for field service technicians
Order tools for field service technicians
Order office supplies for technicians
Maintain accounts payable (AP) links for orders placed; amend and receive orders
Work with accounts receivable (AR) to resolve outstanding balances
Work with vendors and customers to be set up in Sandvik Enterprise Resource Planning (ERP) system
Process all system and hard copy documentation for all WIP orders
Secure parts and materials for technician jobs
Prepare quote information for parts and service jobs
Coordinate with vendors for orders
Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
Prepare, quote, and invoice jobs (according to scopes provided)
Produce reports for in-process, backlog and future jobs