Service Administrator (1-Year Mat Leave)

Tridon Communications•Fort McMurray, AB

4d•Onsite

About The Position

The Service Administrator will possess a high level of professionalism, attention to detail, and excellent organization and customer service skills. This role will provide vital support to ensure the smooth and efficient operation of the office and organization. They will support service, inventory, sales, engineering, and department managers by handling communications, scheduling, document preparation, and information organization, and interactions with internal and external stakeholders. This position will report to the general manager located in the Fort McMurray office.

Requirements

2+ years of experience in an administrative and customer service facing role
A diploma/certification in Business Administration, Office Administration, Business Management or equivalent experience
Current and valid Class 5 Drivers Licence, and a clean 5-year Driver Abstract
Able to successfully pass a Criminal Background Check
Intermediate proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
Ability to prioritize your work and meet multiple deadlines
High comfort level working in a fast-paced team environment that is constantly changing
Strong written and verbal communication skills
Polite and professional telephone etiquette
Strong interpersonal and excellent customer service skills
Eager to learn and the ability to adapt to new grasp new technologies and processes

Nice To Haves

Proficiency in NetSuite software is considered an asset

Responsibilities

First point of contact for customers at the service counter, answering questions and offering information about accounts, services, and products.
Collaborate with customers to obtain data to deliver timely, high-quality service.
Answer service calls from customers or clients and assist with arranging the appropriate services.
Coordinate customer service needs with the appropriate departments including engineering, sales, and projects to guarantee efficient customer service.
Assist with the investigation and remedy of service-related mistakes by referring complaints of product, service failures, and errors to the general manager or service manager.
Address and resolve customer complaints and scheduling conflicts promptly, elevating to the service manager when necessary.
Coordinate work processes with other departments in an efficient manner.
Participate in planning, staging, training, and rollout of major projects.
Propose and apply measures to improve and simplify departmental processes.
Work independently with little or no supervision.
Capture data and complete monthly reconciliation of service orders.
Consult with general manager about services or billing rendered.
Other duties as required.