Service Administrator

Allworth Financial • Denton, TX

13d • Onsite

About The Position

Allworth Financial is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. The firm offers a direct approach to financial planning, delivering long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement. Allworth Financial is a high-growth, private equity-backed, multi-branch Registered Investment Advisor, founded in Sacramento, California, in 1993. It is primarily a fee-based, employee-centric fiduciary advisory firm that emphasizes client well-being and education. The business is a multi-billion dollar firm on track for continued growth through acquisitions and organic growth. Allworth has been recognized with the "Circle of Excellence" award by the National Business Research Institute for employee and client satisfaction in 2021 and was recognized as a Barron's Top 40 RIA in 2024. The Service Team consistently strives for service excellence. Service Administrators work with the Service team and provide support to Financial Advisors. This role requires a strategic approach to managing client needs, improving service processes, and supporting the financial advisory team in delivering best-in-class financial guidance. The ideal candidate will have extensive experience in financial services, excellent relationship-building skills, and a commitment to improving the client experience. This is a full-time, exempt role based in the Denton, TX office, requiring 5 days of in-office work.

Requirements

• 10+ years in the Financial Services industry, preferably at an RIA or Wealth management firm.
• Bachelor’s degree in finance, business, or a related field.
• Strong relationship management skills.
• Advanced proficiency in CRM systems, custodial platforms, and financial planning software.
• Demonstrated leadership abilities with a track record of process improvement and client satisfaction.
• Excellent communication, problem-solving, and analytical skills with a high level of accuracy and attention to detail.
• Advanced understanding of regulatory requirements for RIAs, including familiarity with SEC and FINRA guidelines.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize work daily with frequent interruptions.
• Flexible and embraces change.
• Strong team player and approachable.
• High degree of professionalism.
• Proficient with Microsoft Office applications.

Nice To Haves

• Advanced certifications (e.g., CFP®, CFA®) preferred.

Responsibilities

• Act as the primary liaison for clients, providing exceptional service and proactively addressing client needs and inquiries.
• Develop and nurture long-term client relationships, understanding their financial goals, preferences, and expectations.
• Anticipate client needs, manage escalated issues, and ensure timely and accurate communication.
• Work alongside advisors to educate clients on available services, online tools, and other resources to enhance their experience and engagement with the firm.
• Understand department workflows, policies, and procedures to submit requests correctly and timely.
• Report to the Service Team Lead, providing feedback, and mentoring associates within the Service teams.
• Ensure consistent, high-quality service and foster a client-centered culture.
• Implement and refine client service processes to increase efficiency and enhance the overall client experience.
• Ensure compliance with regulatory and firm standards for client communication, documentation, and account management.
• Coordinate with internal teams, including advisory and operations, to resolve complex client requests and streamline service delivery.
• Ensure accurate execution of trades, account transactions, and client distributions while maintaining strong data integrity.
• Collaborate with custodians and back-office teams to troubleshoot issues, manage account transfers, and ensure seamless account maintenance.
• Ensure a seamless onboarding experience and work with clients to set a great first impression.
• Coordinate client appointments, process requests received from advisors and clients.
• Provide notary services for client transactions.
• Achieve high quality and accuracy of work.
• Answer phone calls and emails from clients, always following up with each client's request.
• Prepare and process client paperwork.

Benefits

• Competitive base pay
• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Flexible paid time off policy for exempt associates
• 15 days of paid time off annually during the first three years of employment for Non-Exempt associates
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Senior