Service Administrator/Field Dispatcher

DYNAMIC EQUIPMENT GROUP•Orlando, FL

7d•Onsite

About The Position

We’re looking for a Heavy Equipment Service Administrator/Field Dispatcher to be the vital link between our customers and our Service Department. This role supports the daily operations of the Service Department, encompassing customer service, job scheduling, work order management, and coordination of shop and field service activities, including repair and reconditioning of new and used trade-in equipment, field service, and delivery or vehicle functions.

Requirements

High School diploma
Compact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experience
Intermediate computer skills and familiarity with Windows applications
Willingness and ability to quickly learn software systems
Ability to interpret a variety of instruction either written, oral, diagram or schedule form

Nice To Haves

Bilingual English-Spanish

Responsibilities

Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines.
Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
Assists in establishing or adjusting work procedures to meet schedules and deadlines.
Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals.
Supervises all shop activities when Service Manager is away from the branch.