Service Administrative Coordinator

Robison•Port Chester, NY

About The Position

Are you interested in taking your next career step with an industry leader? Do you have exceptional organizational skills? Do you work well independently, as well as a part of a team? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for a highly skilled individual to work as a Service Administrative Coordinator.

Requirements

Professional, pleasant demeanor
Ability to function equally well in both a team environment and independently
Excellent verbal and written communication skills
Interpersonal skills
Active listening skills
Ability to interact effectively with both customers and coworkers
High School Diploma or Equivalent
1-3 years of administrative experience
1-3 years of customer service experience
Superior problem solving skills
Ability to work well in a fast paced environment
Excellence in customer service
Solid interpersonal skills
Proficient in MS Office Suite, MS Outlook, and Web navigation
Strong troubleshooting abilities
Ability to communicate effectively both orally and in writing

Responsibilities

Supporting the service department with administrative tasks
Ensuring compliance of district and company policies
Data entry for P3, Energy and Salesforce systems for HVAC installations
Process, billing and account reconciling
Coordinate and schedule Natural Gas and HVAC Installations
Communicate with Field Supervisors, Service Technicians and other departments
Answer customer service calls when necessary
Responsible for propane tank inventory and SOX controls as assigned
Call customers to confirm appointments
Order equipment to ensure availability for installations
Process job closeouts in Energy and Salesforce
Scheduling service calls and providing work orders for Service Technicians according to urgency
Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
Assist Installation and Field Supervisors with various tasks as assigned