Service Administrative Assistant
About The Position
Wiginton Fire Systems is seeking a Service Administrative Assistant at our Gainesville Branch. This role is crucial for managing the service calendar, acting as a primary interface between inspectors, service technicians, and customers, and maintaining service files. The ideal candidate will coordinate technician efforts, ensure timely order execution, follow up on inspection reports with quotations, assist with financial issues, and provide weekly invoicing reports. This is a full-time position with a focus on providing a great, low-drama working environment.
Requirements
- High school diploma or equivalent
- Admin experience in Fire Protection, Fire Sprinkler trade, or knowledge of NFPA Standards.
- Exceptional organizational planning, communication, time management, and leadership skills.
- Proficient in Microsoft Office.
- The stamina and ability to perform mentally strenuous work for extended hours.
- Experience with ERP software (Microsoft Dynamics GP preferred).
- Have a clean Criminal background and MVR.
- Pass a Drug Screening.
Nice To Haves
- Administrative experience in the construction industry.
- Administrative experience specifically in fire protection or the fire sprinkler trade.
Responsibilities
- Manage the appointments/Service calendar, ensuring appointments/inspections are accurately scheduled and rescheduled as needed.
- Provides customer service as the primary interface between our Inspectors, Service Techs and Customers
- Create and maintain service files in databases and branch physical files.
- Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders.
- Ensure that all repair items noted on inspection reports are followed up with a quotation.
- Assist in any financial-related issues as assigned.
- Provide Weekly service invoicing reports to the Service Manager.
- Perform all other duties as assigned.
Benefits
- Own a Piece of the Pie: Become an employee-owner and share in the company's success.
- Secure Your Future: Plan for a comfortable retirement with our generous 401(k) plan, complete with company matching to help your savings grow faster.
- Comprehensive Health & Well-being: Enjoy peace of mind with our top-tier health, dental, vision, and life insurance coverage.
- Protection When You Need It Most: Protect your income with short-term and long-term disability insurance.
- Take Control of Your Healthcare: Manage your healthcare expenses wisely with our flexible spending account.
- Recharge and Pursue Your Passions: Enjoy generous paid time off.
- Get Rewarded for Your Well-being: Prioritize your health and get rewarded for it! Our Wellness Rewards program offers incentives for healthy habits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
