Service Administrative Assistant - Garage Services
About The Position
The Service Garage at University Park has recently transitioned to Transportation Services and is searching for an energetic, experienced Service Administrative Assistant (Intermediate or Senior Support) to join our team. With a new vision of supporting the Fleet Management Organization, this on-site position will assist the team in launching a modern Fleet Maintenance Software system for the university. Experience in the vehicle or mobile equipment maintenance field and working with fleet management software is a plus but is not required. Qualified applicants will possess excellent customer service and strong organizational skills. Billing and inventory experience is also a plus. This position will have several key responsibilities: · Opens, updates, monitors, and closes repair orders (ROs) accurately and efficiently, ensuring required documentation is complete · Processes monthly billing verifying accuracy before processing · Customer service to internal customers and external vendors · Reconciliation of P-Card transactions in SAP Concur · Technical/functional expert on garage-specific software · Assist CWC garage services with billing, parts ordering, inventory management and P-Card reconciliation as needed · Supports Service Garage Management with administrative projects and reporting · Assist in ordering parts and maintaining physical inventory · Assign and maintain fuel cards and process billing for fuel Education and Experience · Familiarity with Technical Service employees and the bargaining contract is highly desired. · Proficient knowledge of the following software, and the ability to easily learn additional software, is preferred: · Microsoft 365 (Outlook, Excel, Word, Teams, OneDrive/SharePoint) · SAP Concur · SIMBA · Adobe Acrobat · Zoom The successful candidate will be a self-starter, have excellent communication skills, a positive attitude, and the desire and ability to work well with a diverse team. The candidate must be well organized, have keen attention to detail and be dedicated to helping others. Confidence in learning new software programs, commitment to meeting deadlines, and the ability to switch priorities as well as handle multiple interruptions easily is a must. This position is a full-time, on-site role based out of University Park with a Monday through Friday Schedule. This position will be filled at an intermediate support level or a senior support level, depending upon the successful candidate's competencies, education, and experience.
Requirements
- Associate Degree 4+ years of relevant experience (if filled as Senior Support); or an equivalent combination of education and experience accepted
- General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience (if filled as Intermediate Support); Relevant education accepted in lieu of experience
- Proficient knowledge of Microsoft 365 (Outlook, Excel, Word, Teams, OneDrive/SharePoint)
- Proficient knowledge of SAP Concur
- Proficient knowledge of SIMBA
- Proficient knowledge of Adobe Acrobat
- Proficient knowledge of Zoom
- Excellent communication skills
- Well organized
- Keen attention to detail
- Ability to switch priorities
- Ability to handle multiple interruptions easily
- Authorized to work in the U.S.
Nice To Haves
- Experience in the vehicle or mobile equipment maintenance field
- Experience working with fleet management software
- Billing experience
- Inventory experience
- Familiarity with Technical Service employees and the bargaining contract
- Ability to easily learn additional software
Responsibilities
- Opens, updates, monitors, and closes repair orders (ROs) accurately and efficiently, ensuring required documentation is complete
- Processes monthly billing verifying accuracy before processing
- Customer service to internal customers and external vendors
- Reconciliation of P-Card transactions in SAP Concur
- Technical/functional expert on garage-specific software
- Assist CWC garage services with billing, parts ordering, inventory management and P-Card reconciliation as needed
- Supports Service Garage Management with administrative projects and reporting
- Assist in ordering parts and maintaining physical inventory
- Assign and maintain fuel cards and process billing for fuel
Benefits
- Medical, dental, vision, and retirement plans
- Tuition discounts (including for a spouse and dependent children up to the age of 26)
- Generous vacation time and sick time
- 14 paid holidays/campus closure days
- 75% tuition discount, available to employees as well as eligible spouses and children
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
