Service Administrative Assistant - Garage Services
About The Position
The Service Garage at University Park, recently transitioned to Transportation Services, is seeking an energetic, experienced Service Administrative Assistant to support the Fleet Management Organization. This on-site position will assist with launching a modern fleet maintenance software system for the university. Experience in vehicle or mobile equipment maintenance and fleet management software is a plus, but is not required. Billing and inventory experience are also preferred. The role may be filled at the intermediate support or senior support level, depending on the successful candidate’s competencies, education, and experience. The successful candidate will be a self-starter with excellent customer service, communication, and organizational skills; a positive attitude; and the ability to work well with a diverse team. The candidate should be detail-oriented, dedicated to helping others, confident learning new software, able to meet deadlines, and comfortable switching priorities and handling multiple interruptions. This is a full-time, on-site position based at University Park, with a Monday through Friday schedule.
Requirements
- For the Senior Support level: an associate degree and at least 4 years of relevant experience, or an equivalent combination of education and experience.
- For the Intermediate Support level: a GED or high school diploma and at least 2 years of relevant experience; relevant education may be accepted in lieu of experience.
- Excellent customer service, communication, and organizational skills.
- Ability to work well with a diverse team and maintain a positive attitude.
- Keen attention to detail and dedication to helping others.
- Confidence learning new software programs and ability to meet deadlines, switch priorities, and handle multiple interruptions.
- Applicants must submit a cover letter, resume, and names and contact information for at least 3 professional references.
- Applicants must be authorized to work in the U.S.
Nice To Haves
- Familiarity with Technical Service employees and the bargaining contract.
- Experience in vehicle or mobile equipment maintenance and working with fleet management software.
- Billing and inventory experience.
- Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams, OneDrive/SharePoint), SAP Concur, SIMBA, Adobe Acrobat, and Zoom, and ability to learn additional software.
Responsibilities
- Open, update, monitor, and close repair orders accurately and efficiently, ensuring required documentation is complete.
- Process monthly billing and verify its accuracy before processing.
- Provide customer service to internal customers and external vendors.
- Reconcile P-Card transactions in SAP Concur.
- Serve as a technical and functional expert on garage-specific software.
- Assist CWC garage services with billing, parts ordering, inventory management, and P-Card reconciliation as needed.
- Support Service Garage Management with administrative projects and reporting.
- Assist with ordering parts and maintaining physical inventory.
- Assign and maintain fuel cards and process fuel billing.
Benefits
- Medical, dental, and vision coverage.
- Retirement plans.
- Tuition discounts, including a 75% discount for eligible employees, spouses, and children.
- Vacation and sick time.
- 14 paid holidays/campus closure days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
