Service Account Manager / ATL

Gaylor Electric•Atlanta, GA

11d•Onsite

About The Position

The Service Account Manager is responsible for fostering strong client relationships, ensuring customer satisfaction, and managing the delivery of services or products to clients. This role serves as the primary point of contact between Gaylor Electric and clients, upholding a high standard of customer satisfaction by understanding client needs and addressing issues. Additionally, the Service Account Manager plays a crucial role in driving account growth and fostering long-term, mutually beneficial relationships.

Requirements

Uses Gaylor Core Values as tools to carry out all job responsibilities
Excels in interpersonal relationships, conflict resolution, negotiation, and customer service
Strong administrative, organization, and communication skills
Organizes and prioritizes workload to meet deadlines
Maintains appropriate records, files, and documentation
Must be computer literate and able to process documents in Microsoft Suite in addition to quickly learning Gaylor’s operating software

Nice To Haves

College degree, preferred

Responsibilities

Builds and maintains strong client relationships, acts as the main contact, and regularly assesses satisfaction
Develops strategic plans, creates tailored solutions, and anticipates risks and opportunities
Ensures services meet expectations, resolves issues promptly, and adheres to Service Level Agreements (SLAs)
Addresses and escalates client concerns for timely solutions
Handles contract renewals and negotiations, ensuring compliance
Analyzes account performance and customer feedback to identify improvement areas
Identifies opportunities to offer additional services
Works with internal teams to align service delivery with client expectations
Implements strategies to enhance satisfaction and retention
Uses client feedback to drive improvements and refine strategies