Service Account Manager

Black & McDonald Limited•Dartmouth, NS

29d•Hybrid

About The Position

As the ideal candidate, you are focused on a long-term career and prepared to invest the time necessary to take your career to the next level with proper training. You enjoy connecting with people via phone, videoconferencing, and face-to-face interactions. You have the ability to work in a self-directed way within a team environment, with a strong ability to take initiative and confidently direct customer interactions. You understand the importance of demonstrating value, having fun, and being invited back. For the ideal candidate, we offer immediate/ongoing training, insightful mentorship/technical support, career growth opportunities, company benefits, and formal sales training with a specific approach.

Requirements

Change Orientation
Communicates Effectively
Continuous Learning
Customer Focus
Time management and organization skills
Holds Self and Others Accountable
Problem Solving and Innovation
Teamwork and Collaboration
Values and Respects Others
Motivated and able to work with deadlines
Organization and time management
Strong written and verbal communications skills are required
Proficient in MS Office (Word, Excel, Project)
Must hold a valid Canadian driver's license

Nice To Haves

Mechanical background would be considered an asset
Previous sales and customer service experience would be considered an asset
Estimating experience would be considered an asset
Previous experience within the service business would be considered an asset

Responsibilities

Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
Re-price renewing contracts and present to stakeholders for approval.
Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
Maintain customer relationships and grow existing agreements by proposing additional value-added services.
Respond to customer’s questions regarding service agreements.
Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer’s business and demonstrate technical expertise to develop credibility, loyalty, and trust.
Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers’ needs.
Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
Manage and achieve KRA targets.
Travel to various sites or clients to undertake the above.