Service Account Manager

Southland Industries • Las Vegas, NV

10d • Onsite

About The Position

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex. Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers. Primary goal is to sell new service maintenance agreements and truck-based service and project work. Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections. Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development. Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings. Mentors less-experienced Service Account Managers.

Requirements

• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM
• Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience
• 3+ years in direct relevant experience.

Responsibilities

• Develop and maintain positive relationships within assigned customer accounts.
• Oversee the sales process and act as the primary point of contact to retain and grow these accounts.
• Maintain regular communication with customers.
• Coordinate with the Service team to ensure satisfaction.
• Promptly address concerns and advocate for customers when performance or billing issues arise.
• Prospect in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Sell new service maintenance agreements and truck-based service and project work.
• Manage the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, and handling questions and objections.
• Generate new sales by using existing and potential customer networks and social networking.
• Identify new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Mentor less-experienced Service Account Managers.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree