Account Service Manager
About The Position
This role will be instrumental in ensuring the financial health and operational success of our Rental Equipment Division. As the Accounts Services Manager, you will serve as a trusted partner to our operations, equipment management, project teams, vendors, and customers, overseeing all day-to-day financial activities including accounts receivable, accounts payable, billing, invoicing, payment processing, collections, account reconciliations, and customer account management. Your attention to detail and commitment to accuracy will help ensure financial transactions are processed timely and in compliance with company policies and accounting standards, while your ability to build strong relationships and identify process improvements will support efficiency, strengthen internal controls, and contribute meaningfully to the overall success of the team and the customers we serve.
Requirements
- Successfully managed the full accounts receivable cycle, ensuring accurate and timely invoicing, billing, collections, and customer account reconciliations for rental equipment and related services.
- Proactively monitored aging reports and resolved outstanding balances by working directly with customers, investigating discrepancies, and escalating collection matters in accordance with company procedures.
- Partnered with internal stakeholders and the insurance compliance team to collect and maintain required rental insurance documentation, helping minimize risk and support customer account compliance.
- Effectively oversaw the accounts payable process, reviewing vendor invoices for accuracy, approvals, and proper coding while ensuring timely and accurate vendor payments.
- Maintained financial integrity by reconciling accounts, resolving discrepancies, and ensuring expenses were accurately allocated to the appropriate equipment, projects, departments, cost centers, and general ledger accounts.
- Prepared and analyzed key financial reports, including AR/AP aging schedules, rental activity reports, and project closeout documentation, while collaborating closely with Accounting and Finance to support accurate reporting.
- Served as a trusted resource for customers, vendors, business development managers, and operations teams by managing rental orders, answering billing and payment inquiries, and ensuring accurate documentation throughout the rental process.
Responsibilities
- Managed the full accounts receivable cycle, ensuring accurate and timely invoicing, billing, collections, and customer account reconciliations for rental equipment and related services.
- Proactively monitored aging reports and resolved outstanding balances by working directly with customers, investigating discrepancies, and escalating collection matters in accordance with company procedures.
- Partnered with internal stakeholders and the insurance compliance team to collect and maintain required rental insurance documentation, helping minimize risk and support customer account compliance.
- Oversaw the accounts payable process, reviewing vendor invoices for accuracy, approvals, and proper coding while ensuring timely and accurate vendor payments.
- Maintained financial integrity by reconciling accounts, resolving discrepancies, and ensuring expenses were accurately allocated to the appropriate equipment, projects, departments, cost centers, and general ledger accounts.
- Prepared and analyzed key financial reports, including AR/AP aging schedules, rental activity reports, and project closeout documentation, while collaborating closely with Accounting and Finance to support accurate reporting.
- Served as a trusted resource for customers, vendors, business development managers, and operations teams by managing rental orders, answering billing and payment inquiries, and ensuring accurate documentation throughout the rental process.
Benefits
- 100% Employee Owned Company with Employee Stock Ownership Plan (ESOP)
- Medical Coverage Options: Surest, a copay plan, or High Deductible Health Plan with a Health Savings Account
- Dental & Vision Coverage
- Flexible Spending Accounts (Medical & Dependent)
- Basic Life & AD&D Insurance
- 401k Profit Sharing Plan
- Paid Time Off (PTO) Policy
- Parental Leave
- Short-Term & Long-Term Disability
- College Student Debt Reduction Program
- Employee Assistance & Financial Wellness Programs
- Employee Referral Program
- Charitable Contribution Matching ($1,000 per year per employee)
- Stewardship Day (Community Volunteering)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
